FAQ & Site Info
Returns must be shipped within 14 days of receipt of order. All approved returns can be refunded or replaced at the discretion of the customer. If you would like to return a product from your order, simply contact us at firstname.lastname@example.org, prior to returning it, to receive a Returned Merchandise Authorization (RMA) Number, return address and instructions. No returns will be accepted without an RMA number! The item must be returned in the same condition as received. For unclaimed, returned and refused packages, we will deduct our original shipping costs (included in the price of your product) unless we made an error. If you are returning your item for any reason other than transit damage we will deduct our original shipping cost, which was included in the product price, from your refund.
Just send us an email - email@example.com Cancellation requests must be received within 6 hours of placing your order. If not received within this time frame, we may not be able to stop your order from shipping.
Shipping on all our items is free.
Art Glass Panels: Continental United States only. Cannot ship to P.O. Boxes. Intarsia Wood Carvings: Continental United States only. Cannot ship to P.O. Boxes. Jewelry: Continental United States, Alaska, Hawaii, APO/FPO addresses
Art Glass Panels: UPS Ground Intarsia Wood Carvings: UPS Ground Jewelry: USPS Priority Mail
Sales tax is charged to California residents only.
We accept payments through Paypal and Paypal Express only.
Just contact us at firstname.lastname@example.org Upon proof of damage, we will arrange either a refund or replacement...your choice.